Pay-Per-Use Support

We offer remote support hours, to be used accordingly to your needs.

The service has a variable cost that depends on the package size: 20, 40, 80, 160 hours.

This service is recommended for custom configuration activities of CMDBuild, such as:
  • initial system configuration
  • analysis and configuration of data model
  • analysis and configuration of workflows
  • analysis and configuration of reports
  • analysis and configuration of dashboards
  • analysis and configuration of connectors with external systems
  • GIS analysis and configuration

 

    Our technicians can connect to your remote server to perform the agreed activities. This mode must match customer's security policy and our remote support requirements.

    The Pay-Per-Use support is carried out using remote collaboration tools. The service will be provided in Italian or English language, during the working days, from 9 a.m. to 6 p.m. (CET).

    Hours included in the package will be split up according to Customer needs. The minimum intervention counts 30 minutes.

    Pay-Per-Use service cannot be used for maintenance activities on the standard production instance of CMDBuild, such as the resolution of bugs, restoring the system as a result of errors, version upgrades, etc. For these activities Tecnoteca offers the Maintenance service as Annual Subscription.