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Stay up to date on all Tecnoteca initiatives and the developments of CMDBuild, CMDBuild READY2USE and openMAINT.

The version 2.2 CMDBuild READY2USE has been released.

This version of CMDBuild READY2USE  includes new features for both IT operators (CMDBuild interface) and service end users (Self-Service Portal).

The most important interventions concern:

  • possibility to manage the “Customer Satisfaction” following the resolution of a ticket, with the insertion, in the automatic email notification of the ticket closure, of the link to a page in the Self-Service Portal where assigning a vote and reporting a comment;
  • possibility to configure the automatic closing of a ticket in “Closing status” after a preconfigured number of days, with sending an email notification to the requester;
  • automatic updating of the list of services assigned to a user, following the opening of the Request for enabling/disabling services through the Self-Service Portal;
  • extension of the Asset Management process with the management of consumables (by quantity rather than by name for each asset);
  • completion of the Asset Management process with the possibility of configuring an acceptance step by the assignee of the new assets received, via a page in the Self-Service Portal;
  • extension of the connector with the AWS cloud virtualization system (Amazon Web Services), with synchronization of information relating to databases and disks;
  • activation of a new dashboard on the progress of the SLAs;
  • activation of a new dashboard on Customer Satisfaction summary;
  • activation of a new dashboard on statistics about the Change Management process;
  • creation of new custom pages for configuring the parameters and groups for opening processes;
  • graphic review of reports.

It has been then redesigned the part relating to the management of the Knowledge Management, now structured in “Topics” nested at multiple levels, which can be categorized, updated by authorized users and can be consulted in an optimized form. The KB is now connectable to any type of CI (Configuration Item) and to any IT Service Management process.

The new CMDBuild READY2USE 2.2 version uses the current CMDBuild 3.3.2 core version as base platform.

The new version openMAINT 2.2. has been released.

With this version, the openMAINT application is enriched with important new features and improvements to the user interface.

The most important interventions concern the management of maintenance processes, with the following innovations:

  • page for planning preventive activities with management of scheduled interventions in graphic mode (including drag & drop) and display in the form of a Gantt chart;
  • possibility to activate the rescheduling of preventive interventions in accordance with the delay (or advance) of the previous intervention, and to define an end of validity date for maintenance plans;
  • preventive checklists with improved graphics (layout, highlighting of the activities to be performed), new functions (sorting, exclusion of controls, massive evaluation by type, punctual notes) and better performance;
  • added the possibility of defining an assignee for the management of both corrective and preventive interventions;
  • integrated the automatic notification function in the event of exceeding the SLAs defined for maintenance;
  • integrated cost and consumables management functionality also in preventive maintenance;
  • interventions on the Mobile APP to improve and simplify the operational management of mobile maintenance activities.

Further innovations concern then:

  • revision and extension of the data model proposed in openMAINT, with reference to the hierarchy and to the technical sheets of plants, assets and consumables, extended to the numerous contexts in which openMAINT is used (buildings and civil plants, factories and industrial plants, road works, other infrastructures on the territory, etc.);
  • management of service calendars of locations, assets, teams and personnel, which can then be used with customized logics, for example calculating the end of life of a component/spare part and planning the replacement intervention, assigning a maintenance activity in a compatible shift of the staff, optimize the scheduling of an intervention based on the inactivity of a plant or closure of a building;
  • possibility of importing files relating to digital utility bills (electricity, gas, telephony, etc.) and automatic distribution of costs after configuring the data mapping criteria;
  • global search functionality on all the cards in the database;
  • printing of the QR Code (single or multiple) from any asset card;
  • implementation of functions connected to the map: calculation of the total consistencies of the locations, automatic updating of the position on the map based on the information on the card and vice versa.

The new openMAINT 2.2 version  also benefits from the improvements and new features of the CMDBuild 3.3.2 base platform.

September Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT

You can subscribe here to receive next issues in your email account.

On October 14th 2021 at 4.00 PM (CEST time) we will introduce the the Asset Lifecycle & Asset Management functional area in CMDBuild READY2USE

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

Tecnoteca has obtained the ISO 9001:2015 Certification.

It is an important goal, congruent with the constant growth of the Company.

A confirmation of the quality of internal process management, which is reflected in the Products and Services offered to Customers.

On September 16th 2021 at 4.00 PM (CEST time) we will introduce the CMDBuild Mobile APP.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

July Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT

You can subscribe here to receive next issues in your email account.

On July 15th 2021 at 4.00 PM (CEST time) we will introduce the Corrective maintenance functional area in openMAINT.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

On June 17th 2021 at 4.00 PM (CEST time) we will introduce the the Service Desk functional area in CMDBuild READY2USE

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

May Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

On May 20th 2021 at 4.00 PM (CEST time) we will present the new features of CMDBuild 3.3.2 version.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

The version 3.3.2 of CMDBuild ha been released.

The new main features are the following:

  • possibility of searching on the categories and on the metadata associated with the documents attachedto the data cards;
  • possibility to set permissions on attached documents different than those of the class they belong to;
  • possibility to download a zip file with all the attachments of a card;
  • possibility of saving in the user preferences the sorting of the columns in the grids;
  • export of process data as well as classes data;
  • possibility in the filters on the processes to select the current step;
  • email signature management;
  • enabling of the contextual menu in the map page.

It has also been refactored the authentication features with:

  • plugin management of the different SSO authentication available (CAS AD/LDAP, SAML 2.0, ADFS 4, OAUTH2 KEYCLOAK, etc.);
  • possibility for the user to choose one of those enabled at the login;
  • authentication on the APP with the same methods as authentication on the standard interface;
  • possibility of consulting in the Administration Module the active authentication methods and the parameters set for each.


Finally, some slowdown points reported on version 3.3.1 have been resolved.

The CMDBuild APP has been updated to the new version.

On April 15th 2021 at 4.00 PM (CEST time) we will introduce openMAINT and explore the Space & Asset Inventory Module.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

March Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

On March 18th 2021 at 4.00 PM (CET time) we will introduce CMDBuild READY2USE an explore the Configuration Management module.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

On February 18th 2021 at 4.00 PM (CET time) we will present the new features of CMDBuild 3.3.1 version.

At the end of the webinar our technicians will answer to your questions.

See the details and how to subscribe

January Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

The version 3.3.1 of CMDBuild has been released.

The most important new functionality concerns the possibility to visually create views with joins between CMDBuild classes connected through “domains” (types of relationships). Here you can find more information about this. The functionality has been developed with the contribution of IZSAM Istituto Zooprofilattico Sperimentale dell'Abruzzo e del Molise (Experimental Zooprophylactic Institute of Abruzzo and Molise).

CMDBuild 3.3.1 includes as well the following new features:

  • possibility of including dynamic images in reports, useful for publishing photographs stored in the document system, creating QR codes, etc.;
  • full text search in files attached to a data card (both in the Attachments TAB and in the advanced search function);
  • new operators in the advanced search on classes and the possibility of using filters in the search through relationships;
  • improvements in dashboards (opening the chart in a popup, downloading the chart in PNG format);
  • display of some types of attachments directly in the browser (PDF files, text formats such as TXT and CSV, images);
  • possibility to consult in the 3D viewer also IFC entities not imported into CMDBuild;
  • contextual help that can be differentiated for each step of the workflow;
  • tooltip on the cells of the data grids;
  • global search in the Administration Module on classes and attributes and on Lookup lists;
  • import of CSV files with multiple keys (new configuration in the Administration Module function);
  • new ADFS 4 and SAML 2.0 authentication modes. SAML 2.0 functionality has been developed with the contribution of Schneider Electric USA;
  • possibility to use the Attachments and Email widgets also in the first step of the workflow;
  • ability to navigate between classes using any “custom page” configured in CMDBuild instead of the standard forms generated by the system.

November Newsletter is available with the latest news and roadmap on the project CMDBuildCMDBuild READY2USE and openMAINT.

You can subscribe here to receive next issues in your email account.

 "CMDBuild" is the new Mobile APP realized with the aim of executing, through tablets and smartphones, the main features of CMDBuild, openMAINT and CMDBuild READY2USE.

The Mobile APP "CMDBuild" implements the main functionalities of the desktop interface:

  • login (with groups and tenants choice)
  • cards management
  • processes management (with widgets)
  • reports
  • views
  • attachments
  • relations
  • search and filters
  • customizable menus (included hierarchical navigation)
  • multi-language support
It is also possible to configure custom pages, widgets and contextual menu items for the simplified management of some operations.

You can even apply additional features that are not available in the desktop interface:

  • taking pictures and filing them in the CMDB as attachments
  • automatically reading Barcodes and QRcodes when opening the related card

     

    The mobile APP "CMDBuild” can be use for:


    and with the devices: 

    To activate to the app you need to subscribe to the maintenance service.