CMDBuild READY2USE SLA & Service Management

Event details

Date

14 April

Time

from 04:00 PM to 05:00 PM

CMDBuild READY2USE SLA & Service Management

Webinar: the Service Management Module in CMDBuild READY2USE

CMDBuild READY2USE is the vertical solution of CMDBuild for the IT Governance maintenance.

    During the webinar Tecnoteca experts deepen the Service Management functional area and in particular:

    • Introduction to Service Management
    • Definition of the Service Catalogue and publishing in the Self-Service portal
    • Service Contract management and integration with the Service Desk
    • Service Level Agreements definition
    • Reports and dashboards for the Service Management
    • Impact analysis and integration with the Configuration Management
    • Customer Satisfaction management

    During of the presentation it will be possible to make the questions through the chat tool and receive answers from Tecnoteca technicians.

    The webinar will be held in English.

    Participation is free and registration is required via the this form.

    Video registration

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