IT City - Municipality of Parma (Italy)

It.City SpA is an in-house company of the Municipality of Parma founded in 1999 with the aim of guaranteeing the full efficiency of IT systems and creating/integrating systems to support management processes related to activities and procedures of the entity.

It.City during 2018 has activated a software selection process in order to identify a CMDB (Configuration Management Data Base) system capable of managing the IT processes of asset inventory and service desk; at the end of the selection process It.City decided to install the Italian open source CMDBuild READY2USE solution created by the Tecnoteca Srl company.

In collaboration with Tecnoteca, have been carried out analysis, deployment and configuration activities, in order to adapt the CMDBuild READY2USE software both to the technological infrastructure of the Municipality of Parma (VMware, Microsoft Active Directory) and to the Service Desk processes (Incident Management and Request Fulfilment) and infrastructure management (Change Management).

The CMDBuild READY2USE application has been in production since January 2019, manages around 2000 items among clients and servers, and supports about 1400 municipal employees in reporting and resolving failures and requests for IT Services.