CMDBuild READY2USE Service Desk

Event details

Date

17 June

Time

from 04:00 PM to 05:00 PM

CMDBuild READY2USE Service Desk

Webinar: Service Desk module in CMDBuild READY2USE

CMDBuild READY2USE is the CMDBuild vertical solution for the IT Governance management.

During the webinar Tecnoteca experts give an overview of the Service Desk functional area: 

  • Ticket summary custom page for the Service Desk operators;
  • Incident Management processes, escalation to specialists and between multiple helpdesks;
  • Request Fulfilment to manage requests for information and service requests;
  • Change Management opened from an Incident or by a Specialist;
  • Problem Management to analyze recurrent Incidents;
  • Workorders management for Request, Change and Problem;
  • Reports and dashboards to view statistics related to the Service Desk;
  • Self-service portal available for non-technical users.

Video registration