Municipality of Codigoro (Italy)

Since 2017 the Municipality of Codigoro has been using CMDBuild READY2USE for all activities managed by the Information Systems Service.

In particular, the platform is used to implement the inventory of all hardware and software resources, in compliance with the minimum ICT security measures for Public Administrations issued by AGID.

About 70 workstations and related peripherals, 20 virtual servers and all network devices are registered, with a degree of precision that for some devices reaches the description of the networks and services managed on each individual port.

Safety procedures have been formalized, which require the use of Change and Asset Management workflows for the management of the hardware.

The platform is integrated with OCS Inventory and the main items are georeferenced on the offices’ plans through the MapServer connector.

New classes have been created to extend the types of hardware cataloged, and in particular all the camera positions of the video surveillance system have been inventoried and georeferenced in the area.

The entire catalog of the Institution's software has been implemented with the related server installations, also used as a repository for documentation and knowledge base. OCS Inventory is used to periodically update and verify the software installed on the workstations, and any changes to the software are tracked through the Change Management process.

To complete a correct inventory overview, all purchase orders since year 2008 have been entered on the platform.

The CMDBuild READY2USE Self-Service Portal, in integration with Active Directory, allows users to report malfunctions (450 incidents in 2019) or request one of the 60 services provided by the structure (800 service requests in 2019). All the activities of the service staff are tracked within the relevant workflows, as well as the communications with users.

Given the particular nature of the Organization, new classes have been implemented for the management of all the service documentation, the collection of legislation, news and regulatory updates and for the management of a simple project and task management.

In compliance with the new privacy legislation, classes have been implemented for the management of data and infrastructure security: standard configurations, system administrators, administrative credentials, access register with shared credentials, implementation and maturity of security measures, policies, safety standards and procedures.