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CMDBuild vs READY2USE

 

CMDBuild CMDBuild READY2USE
Purpose asset management IT asset management
Follows ITIL best practices - yes
CMDBuild standard features yes yes
CMDBuild standard structure yes yes
Datamodel configurable through the internal features already preconfigured for the IT assets management
Workflow configurable through the external visual editor (TWE)
  • Incident Management
  • Request Fulfilment (static and dynamic workorders)
  • Change Management (static and dynamic workorders)
  • Asset Management
  • Wiring management
  • IP Addresses management
Service processes configurable through the external visual editor (TWE)
  • QR Code Generator
  • Incoming email management
  • IT process extra management
  • SLA IT Process
Report configurable through the external visual editor (Jasper Reports)
  • Workplaces inventory
  • Incident Management open processes
  • Incident Management average closing time
  • Incident Management timetable
  • Request Fulfilment open processes
  • Request Fulfilment average closing time
  • Request Fulfilment timetable
  • Locations with assets
  • MTBF - Mean time between failures
  • Racks layout
  • Asset Management processes list
  • Asset Management barcode print
  • Barcode print
  • Active tickets in a specified date
  • Active tickets in a specified date interval
  • AD Connector - summary
  • LLDP Connector - Summary
  • OCS Connector - summary
  • Service Desk Dashboard Report
  • VMware Connector - summary
Dashboard configurable through the internal features
  • Incident Management Processes by status / category / average closing time / open-closed
  • Request Fulfillment Processes by status / category / average closing time / open-closed
  • Service Level Agreement
  • Assets by availability / status / type / age
Connectors configurable through the webservice SOAP and REST features
  • Active Directory (staff) *
  • OCS Inventory (phisical computers) *
  • VMware VCenter (virtual servers) *
  • LLDP (networking discovery) *
Self-service portal configurable through the GUI Framework Already preconfigured *
Manuals 7 detailed manuals 1 user manual *
Mobile Module yes * yes *

Legend: Open Source * Subscription

 

Services included in the Subscription

CMDBuild CMDBuild READY2USE
Pre-configured OVF appliance yes yes
Help desk for solving issues about the Administration and Management Modules yes yes
Bug fix in guaranteed time yes yes
Remote update on every major release yes yes

 

Other services

CMDBuild CMDBuild READY2USE
data model, workflow, report, dashboard, connectors configuration yes yes
start-up yes yes
customisation yes yes
training yes yes

Our services

We offer support services for the open source software CMDBuild, for the IT ASSET MANAGEMENT, and openMAINT, for the PROPERTY and FACILITY MANAGEMENT.

We design and develop web and mobile applications.

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Tecnoteca srl

via L'Aquila 1/A - Tavagnacco UD - Italy
tel + 39 0432 689094
fax +39 0432 689572
email: tecnoteca@tecnoteca.com
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